customer-success-manager
Use when reviewing customer accounts for health, churn risk or expansion. Scores health with health_score_calculator.py, churn with churn_risk_analyzer.py and upsell with expansion_opportunity_scorer.py.
Target: Marketing & growth. Automatically collected · unverified.
Excerpt from the author’s documentation
Extracted from a fixed version of SKILL.md in its original language. This is the author’s documentation; installation, compatibility and runtime results have not been verified by this site.
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Topics in the source
- Customer Success Manager
- Table of Contents
- Input Requirements
- Health Score Calculator
- Churn Risk Analyzer
- Expansion Opportunity Scorer
- Output Formats
- How to Use
Production-grade customer success analytics with multi-dimensional health scoring, churn risk prediction, and expansion opportunity identification. Three Python CLI tools provide deterministic, repeatable analysis using standard library only -- no external dependencies, no API calls, no ML models. -- Input Requirements Output Formats How to Use Scripts Reference Guides Templates Best Practices Limitations -- All scripts accept a JSON file as positional input argument. See assets/samplecustomerdata.json for complete schema examples and sample data. Required fields per customer object: customerid, name, segment, arr, and nested objects usage (loginfrequency, featureadoption, daumauratio), engagement (supportticketvolume, meetingattendance, npsscore, csatscore), support (opentickets, escalationrate, avgresolutionhours), relationship (executivesponsorengagement, multithreadingdepth, renewalsentiment), and previousperiod scores for trend analysis. Required fields per customer object: customerid, name, segment, arr, contractenddate, and nested objects usagedecline, engagementdrop, supportissues, relationshipsignals, and commercialfactors. Required fields per customer object: customerid,
This is an excerpt. Refer to the complete source and its current requirements.
- Source repository
- alirezarezvani/claude-skills
- Source file
- business-growth/skills/customer-success-manager/SKILL.md
- Fixed revision
- 8f082544116fc0d014188e521ca40304cdfc86b0
Sources and evidence
This record was collected automatically. Its documentation, suitability and runtime behavior have not been manually verified.
Author: alirezarezvani/claude-skills · original repository metadata. Documentation review: Not reviewed. Last source check: 2026-11-09T14:01:45.955Z.
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