feedback-mastery

Topics in the source

• Feedback Conversations
• Overview
• When to Use This Skill
• Core Frameworks
• The Preparation-Delivery-Follow-up Model
• The SBI Feedback Model
• Preparation Phase
• Step 1: Understand the Issue

This skill provides frameworks for navigating difficult workplace conversations and delivering effective feedback. Whether you're addressing performance issues, resolving conflicts, or giving constructive feedback, these structured approaches lead to better outcomes. Core insight: Research shows that employees who approach difficult conversations with preparation and a clear framework are 60% more likely to reach a positive resolution than those who engage without a plan. Use this skill when: Preparing to give feedback to a colleague or direct report Addressing performance issues or missed expectations Navigating conflict between team members Having 1:1 conversations about sensitive topics Receiving feedback and wanting to respond constructively Managing expectations with stakeholders Keywords: feedback, difficult conversation, 1:1, one-on-one, performance, conflict, expectations, behavior, confrontation A three-part structure for difficult conversations: | Phase | Focus | Key Questions | | --- | --- | --- | | Preparation | Understand the issue, define goals, manage emotions | What's the problem? What outcome do I want? Am I calm? | | Delivery | Open neutrally, use facts not blame,

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